Refund policy
Shipping Policy — Studio Core
Order Processing Time
At Studio Core, every Music Box is carefully prepared before shipment to ensure your order is ready for delivery.
Order processing takes approximately 3–6 business days.
Processing includes order verification, product preparation, quality checks, and packaging.
Please note that processing time is separate from shipping time.
Business days exclude weekends and public holidays.
Shipping & Delivery Times
We offer international shipping to eligible countries and regions.
Once your order has been processed and dispatched, estimated shipping time is 8–15 business days, depending on your destination.
Estimated timeline:
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Order Processing: 3–6 business days
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Shipping & Transit: 8–15 business days
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Total Estimated Delivery: 11–21 business days from the date your order is placed
These timeframes are estimates, not guaranteed delivery dates.
Delivery times may vary depending on your country, local postal services, customs procedures, and other circumstances beyond our control.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for the tracking information to update after your package has been dispatched.
Tracking updates may occasionally experience delays while packages move between international carriers.
International Shipping & Customs
Studio Core ships internationally to supported destinations.
International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable import duties, customs fees, or local taxes.
Studio Core does not control customs processing times or charges imposed by local authorities.
Shipping Delays
Although we work to deliver orders within the estimated timeframe, occasional delays may occur due to:
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Customs inspections or clearance procedures
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Carrier disruptions or transportation delays
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Severe weather conditions
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Public holidays
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Peak shopping seasons
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Unexpected logistics disruptions
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Events beyond our reasonable control
We will make reasonable efforts to assist customers experiencing shipping delays.
If your order is taking longer than expected, please contact our support team.
A delivery exceeding the estimated timeframe does not automatically qualify for a refund. However, this does not affect any mandatory consumer rights or remedies available under applicable law.
Delivery Before Special Occasions
If you are purchasing a Studio Core Music Box for a birthday, anniversary, Christmas, holiday, or another special occasion, please consider our estimated processing and shipping times before placing your order.
We cannot guarantee delivery by a specific date.
Orders arriving after a customer's preferred personal date do not automatically qualify for a shipping-related refund.
However, once your product has been delivered, you may still request a return under our 90-Day Satisfaction Guarantee, subject to our Returns & Refund Policy.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Please double-check your shipping address, postal code, apartment number, and contact details before completing your purchase.
If you notice an error, contact us as soon as possible.
We will make reasonable efforts to update your shipping details before dispatch, but address changes cannot be guaranteed once an order has been shipped.
If an order is returned or cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment, where permitted by applicable law.
Lost, Damaged, or Missing Packages
If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact our support team.
We may request your order number, tracking information, photos, or other reasonable details to investigate the issue.
Where appropriate, we will work with our shipping partners and determine a suitable resolution, which may include a replacement, reshipment, or refund.
Customers will not automatically be required to cover replacement shipping costs for confirmed delivery failures caused by Studio Core or our fulfillment partners.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
We will review your request based on the current processing status.
Once an order has entered preparation or has been dispatched, changes or cancellations may no longer be possible.
This does not affect any cancellation or withdrawal rights required by applicable consumer law.
Returns & 90-Day Satisfaction Guarantee
Studio Core offers a 90-Day Satisfaction Guarantee, beginning on the date your order is marked as delivered.
If you are not satisfied with your purchase, you may request a return under the conditions described in our Returns & Refund Policy.
For change-of-mind returns, customers are generally responsible for return shipping costs.
If a product arrives damaged, defective, or incorrect, we will review the case and provide an appropriate resolution.
Consumer Rights
Nothing in this Shipping Policy limits or excludes mandatory consumer rights under applicable laws.
Where local consumer protection laws provide additional rights or remedies, those rights will prevail.
Contact Us
For shipping questions, tracking assistance, delivery issues, or order-related inquiries, please contact:
When contacting us, please include your order number and the email address used during checkout so we can assist you efficiently.